Privacy Policy
Last updated: January 1, 2026
Verdant Bay Resort & Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our resort in Phuket, Thailand.
Information We Collect
We collect personal information you provide directly, including your name, email address, phone number, payment details, passport information, and special requests when making a reservation. We also automatically collect device information, IP address, browser type, and usage data through cookies and analytics tools when you visit our website.
How We Use Your Information
Your information is used to process reservations, provide guest services, send booking confirmations and pre-arrival communications, personalise your stay experience, process payments, respond to inquiries, send marketing communications (with your consent), improve our website and services, and comply with legal obligations.
Information Sharing
We do not sell your personal information. We may share data with trusted service providers who assist with payment processing, email delivery, analytics, and property management systems. We may also disclose information when required by law or to protect the rights and safety of our guests and staff.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings. Essential cookies required for booking functionality cannot be disabled.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, access controls, and regular security audits to protect your personal information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, withdraw marketing consent, and request data portability. To exercise these rights, contact us at privacy@verdantbayresort.com. We will respond within 30 days.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for seven years in accordance with Thai tax regulations.
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@verdantbayresort.com or write to Verdant Bay Resort & Spa, 88 Moo 3, Kata Beach Road, Karon, Phuket 83100, Thailand.